Accessibility at YYC

Accessibility for Passengers

YYC Calgary International Airport is equipped with accessible features to provide passengers, greeters and airport staff with ease of travel and clear navigation throughout the Airport.

If you have experienced difficulties with accessible transportation or services, or would like to comment on our facilities, let us know .


Parking and Ground Transportation

Curbside Services

Curbside drop-off is available on both the departures and arrivals levels. However, no vehicle can be left unattended in these areas.

Parking

In P1: Several stalls are available in short term parking. In long term parking accessible stalls are available on levels 2 and 4. They are located in parkade adjacent to the north and south elevators. Accessible stalls are available in the Overheight parking lot.

In P2: Four accessible stalls are available in P2 short term. In long term accessible stalls are available on levels 3 to 6, close to the west elevator.

View Parking Map

Ground surface

The Airport has rolling access everywhere, including raised crosswalks and curb cuts.

Entrances

All building entrances are wide rolling doors. Vestibules have pedi mats for reducing tracked in dirt and rails have white cane bars. 

In the Airport

Floors and Walls

The Airport is composed of bright, hard floor surfaces with almost no carpet. Floor stanchions with seven feet wide aisles are used for guidance around the airport.

Elevators and Escalators

Elevators are located near public stairways and escalators. All elevators contain Braille inscriptions, tactile signage and large doors. Furthermore, all elevators have lowered control panels for accessibility.

Seating

Accessible seating is available throughout the terminal. 

Signage

Calgary International Airport signage uses bright contrasting colors with large fonts both in English and French to assist in navigation throughout the airport.

Restrooms

Regular washrooms are located beside large, private accessible washrooms with lower dispensers, grab bars and space to move around the room. These washrooms are available to adults requiring assistance as well as parents travelling with small children.

Telephone Booth/TTY Phones

Accessible phones are located in the Main Terminal and in every concourse. TTY phones for the hearing impaired are also available. 

Dog Relief Areas

Dog relief areas are provided on the arrivals level outside of the main terminal. The two areas are located adjacent to Door 1, Door 9 and Door 17. 

Food and Beverages

Calgary International Airport food courts and restaurants are equipped with accessible tables, wheelchair parking and accessible aisles.

Wheelchairs

Wheelchair availability for departing passengers is the responsibility of the respective airlines.

YYC LINK passenger Shuttle

All vehicles and YYC LINK stations are wheelchair accessible.

Security

Pre-board Screening and Transborder contain accessible lanes for individuals with special needs along with special inspection processes. Individuals travelling with a service dog and a companion are permitted to exit the secure area to use the pet relief areas, and return using an expedited queue. Furthermore, visual fire alarms are located throughout the terminal to indicate emergency situations. 

Transport Canada also provides more information on travelling with disabilities.  

Transportation

Public Transit

Calgary Transit provides accessible public transportation to and from YYC Calgary International Airport. View transit info.

Airlines

Airlines provide accessibility services for enplaning and deplaning assistance. Contact your airline for more information.

Rental Cars and Hotel Shuttles

Rental car companies and hotel shuttles provide their own means of accessibility. To ensure availability of accessible modes of transportation, contact your ground transportation provider directly for more information. 

Special Needs Accessibility

Getting Around the Airport

Please contact your air carrier for information on wheelchairs, passenger escort services, transportation within the airport and support with checking-in, boarding and arriving. View airline contact numbers.

For further information regarding accessibility at the YYC, please visit Accessibility at YYC.

Accessible Transportation

Many of the taxi operators at Calgary International Airport offer accessible vehicles and accept the Access Calgary Extra Card. Please contact one of the taxi companies operating from YYC for more information.

Accessible Parking

In P1: Several stalls are available in short term parking. In long term parking accessible stalls are available on levels 2 and 4. They are located in parkade adjacent to the north and south elevators. Accessible stalls are available in the Overheight parking lot.

In P2: Four accessible stalls are available in P2 short term. In long term accessible stalls are available on levels 3 to 6, close to the west elevator.

View Parking