White Hat Volunteer Services

Whether you are travelling in a large group or on your own, we want you to enjoy your experience at YYC Calgary International Airport. That’s why we offer a range of complimentary services specifically designed to enhance your visit with us.

It all starts with our White Hat Volunteers, who are a true testament to Calgary’s warm western hospitality. Since 1991 the White Hat Volunteers have greeted travellers from around the world with a warm welcome and a smile.

Our volunteers can be found almost anywhere in the airport, dressed in their iconic white cowboy hats and red vests, ready to lend a helping hand, answer your questions, or help you welcome your guests to Calgary. The White Hat Volunteers perform a wide variety of services for our passengers including the following which can be requested in advance of your visit.

White Hat Ceremony – White Hat Volunteers perform the world-famous White Hat Ceremony – the official welcoming of visitors to Calgary in the true spirit of Western Hospitality. If you have guests arriving to Calgary and wish to have them welcomed with a White Hat Ceremony, please complete the attached reservation form and return it to WhiteHatTeam@yyc.com.

White Hat Meet & Assist – For our guests who are arriving, departing or connecting through YYC, there can be a lot to navigate as you make your way through the terminal. White Hat Volunteers are available to meet travellers and assist them with personalized navigation while reducing the stress and anxiety of air travel. If you would like to request White Hat Volunteer assistance please complete the attached reservation form and return it to WhiteHatTeam@yyc.com.

Please note that volunteers cannot assist with security or customs due to Transport Canada security regulations, as well, volunteers are unable to assist with luggage or wheelchair assistance. Please contact our Porter Service or your airline for further assistance.

If you are arranging for a conference or convention in Calgary or the surrounding area, our White Hat Volunteers can help welcome delegates and answer questions throughout the airport. We know groups vary significantly, please contact the White Hat Team at WhiteHatTeam@yyc.com and we can discuss with you your needs and how best to help you.

For more information, contact:
Tel:403 717 3452
Email: WhiteHatTeam@yyc.com