White Hat Volunteers: The Secret Sauce of YYC

Friday, April 20, 2018 0 Uncategorized

With more than 1.1 million hours under their belts, YYC’s White Hat Volunteers have been helping guests and enhancing the travel experience at YYC for nearly 27 years. The program boasts over 440 volunteers that have been welcoming passengers from across the globe, offering personalized assistance, wayfinding, comfort, enjoyment and reflecting our city’s exceptional Western Hospitality. We are incredibly lucky to have a group dedicated to creating remarkable experiences each and every day.

In celebration of Volunteer Week and as a thank you for their continued commitment, The Calgary Airport Authority’s 2018 Annual General Meeting on April 19 concluded with an homage to the years of service our volunteers have dedicated to YYC and its guests. Stepping out of the Marriott In-Terminal Hotel, the ears of the public and our YYC Crew were filled with the sounds of The Calgary International Airport Pipe Band as dozens of White Hat Volunteers, filled the halls in a procession of red and white. With shouts and ‘ya-hoos’ as President and CEO of The Calgary Airport Authority, Bob Sartor called out years of service, the excitement was contagious, with attendees gleaming with pride and appreciation. 

What started off as simple program with 45 volunteers to meet and greet travellers in 1991 has now become our ‘not-so-secret sauce’ to delivering elevated experiences, a fundamental piece of the YYC identity and a memorable take away for our guests.

A big yahoo to all our YYC volunteers this national volunteer week.

We look forward to the next 27 years of service.


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