#FlyHealthyYYC

Always Innovating: Contactless Domestic Bag Tag Printing

We’re excited to welcome contactless bag tag printing at domestic check-in for WestJet and Air Canada as part of #FlyHealthyYYC.

Check-in before you come to airport and pay any applicable airline baggage fees and collect your bag tags without contact in an easy two-step process:

  1. Scan your boarding pass at the kiosk.
  2. Kiosk will print your bag tags without touching the screen. 

Then you’re on your way in less than 20 seconds to drop your bag off at the self-bag drop. Less time to check-in; keeping you and others safe and healthy.


Our commitment to safety remains our top priority. As travellers return to YYC we want them to trust that we remain focused on delivering a safe and healthy airport to work at, to begin their journey or to welcome them home.

As part of #FlyHealthyYYC, several enhanced measures are in place to keep staff and guests safe at the airport, including:

  • A mandatory requirement for all staff, passengers and essential visitors to wear a mask/face covering while in any public area of the Domestic or International Terminals at YYC. 
  • Starting July 30 at 10 a.m., all guests travelling and employees going post security will need to have their temperature checked. Click links for more information from Transport Canada and Canadian Air Transport Security Authority (CATSA).
  • Physical distancing decals and signage to reinforce people stay two metres apart if possible.
  • Additional cleaning for high-touch areas such as kiosks, check-in/boarding gates, handrails, seating, washrooms, baggage carts, escalators and moving sidewalks.
  • More hand sanitizer stations in high traffic locations.

We’re working closely with our partners at Public Health Agency of Canada (PHAC), Alberta Health Services (AHS) and Canada Border Services Agency (CBSA).

Exceptions for wearing face masks or coverings include:

  • children under the age of two,
  • if the person is unable to remove a face covering without assistance,
  • if the person has trouble breathing or
  • if a person is eating or drinking.

The airport is reminding staff, guests and visitors to only enter the building IF it is required to do so, for travel or imminent work. For passenger pick-up or drop off, it is recommended visitors don’t enter the airport and are encouraged to use our cellphone lot and curbside pick-up options. 

Exceptions for those not travelling who may still enter the terminal building include:

  • a friend or family member of a traveller who requires mobility assistance,
  • someone who is accompanying a minor who is travelling alone or
  • anyone staying or visiting the Calgary Airport Marriott In-Terminal Hotel.

For a seamless, mostly contactless airport experience, travellers are encouraged to:
•    Check-in for your flight before coming to the airport, to limit touchpoints.
•    Come to the airport at least two hours before your flight to prevent crowding at check-in or security.
•    Bring a mask or face covering with you. If you can’t, masks are available for sale at: 

  • 7-Eleven store (Concourse C - Arrivals) pre-security;
  • Hudson, Relay, Rundle Essentials post-security.

Quantities may be limited. 

Travel restrictions:

  • Government of Canada information available here: www.canada.ca/coronavirus (look for information under the Travel and immigration, and Safety and security sections).
  • Alberta travel advice available here: www.alberta.ca.

face-covering-1080x960-june-12

 


 

Terminal Changes at YYC

Due to significantly reduced passenger volumes, YYC Calgary International Airport have adjusted our operations to maintain the safety and security of the airport. 

  • Parkade 1 remains open to long-term and short-term parking.
  • All domestic departures are assigned to Concourses B and C and can use Pre-Board Screening B or C. Concourse A and Pre-Boarding Screening A are closed until further notice.
  • Departures and Arrivals Doors 1 to 6 are closed.
  • WestJet domestic check-in is across from Door 8.
    • Flights depart from Concourses B and C.
  • Air Canada remains in its current domestic check-in location.
    • Flights continue to depart from Concourses C and B.
  • Air Transat, Air North, Flair, Summit, Central Mountain Air  are at ticket counter 7, across from Door 4.
  • All domestic arrivals bags are dispensed on Carousels 7-10. Carousels 1-3 are closed.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.
  • Taxi pick-up is at Door 9. Sedan pick-up is at Door 11. Immediate passenger loading is at Door 11.
  • Taxi and sedans at Door 1, 3 and 4 are no longer pick-up areas.
  • Pre-allocated Calgary Transit bus bays remains. All other bus bay assignment shift towards doors 7-11.
  • Any pre-arranged ground transportation are centralized towards B and C arrivals.
  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • All international departures are assigned to Gates D70-79.
  • Pre-Board Screening D is open three hours prior to departure. 
  • All international arrivals continue to arrive to the International Terminal Building through Canada Border Services Agency (CBSA). To help speed up the process, download the ArriveCAN app.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.

 

  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • U.S. departures continue to check-in from the International Terminal Building and depart out of Concourse E, gates past E82 are closed.
  • WestJet U.S. departures check-in from the Domestic Terminal Building across from Door 8. 
  • Pre-Boarding Screening E and United States Customs and Border Protection (U.S. CBP) are open from 10 a.m. to 4 p.m. daily.
  • All U.S. arrivals continue to arrive to the International Terminal Building through Canada Border Services Agency (CBSA).
  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.
  • Connecting passengers may experience changes in how they move between flights, including security screening and limited YYC Link shuttle service and eat and shop options.
  • Domestic passengers connecting internationally remain on the secured side, do not have to pick-up or re-check their luggage. 
  • Domestic passengers connecting to the U.S. no longer have to pick-up their luggage. However, they must exit and re-screen at Pre-Board Screening E.

In response to the unprecedented and sudden impacts of the COVID-19 pandemic, airline operations continue to make significant schedule changes.

Flights with confirmed cases of COVID-19 visit here.

Airline updates: 

WestJet's COVID-19 update page

Air Canada's COVID-19 update page

Sunwing 

Air Transat 

Air Transat's COVID-19 update page

KLM 

United Airlines 

United Domestic and International schedule reductions

Flair Airlines

Delta Airlines

American Airlines

Central Mountain Air

What is YYC Calgary International Airport doing to keep passengers and staff safe?

We are continuously working very closely with our health, government, and airline partners as our country responds to this unprecedented global pandemic of COVID-19. To ensure the safety of all our guests and employees, the frequency of terminal cleaning has been doubled in accordance with the Public Health Agency of Canada (PHAC).
Guests of YYC will now see various messaging on the importance of practicing personal hygiene placed throughout the terminal, including directional signage encouraging handwashing in all our washrooms. Currently, there is a global shortage of sanitizer and we are actively working to replenish our supply. In the meantime, we recommend guests follow signage to the nearest washroom to use soap and water for 15-20 seconds.
Alberta Health Services (AHS) representatives are onsite relaying public health guidance for guests arriving from outside Canada.
For our staff, we are offering virtual training sessions and providing up-to-date information to ensure everyone is on board with how we can keep our terminal clean and all guests safe in these extraordinary circumstances.

How are passengers screened for possible coronavirus?

The Public Health Agency of Canada (PHAC) and Canada Border Services (CBSA) are the lead government agencies responding at Canada's airports when it comes to screening arriving International and U.S. passengers. They have enhanced their screening procedures for guests arriving at YYC. Guests will also notice a strong presence of PHAC quarantine representatives on the lookout for arriving guests who may be displaying symptoms. We are supporting these agencies in every possible way.

How is YYC handling the pandemic?

YYC has a well-defined emergency plan that we activated to support the work of public health and government agencies leading the pandemic response. See above for specific actions we are taking to mitigate COVID-19 impacts.

Will flights be cancelled or grounded?

Follow the Government of Canada's current guidance on travel. For questions about specific flight schedules, click the flight information tab for airline resources. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.

Are Taxis and Ubers still available at the airport?

Yes, ground transportation is still available for guests. We have emphasized public health protocol with taxis, Ubers and shuttle partners to ensure vehicles are cleaned after each guest.

Is the White Hat Volunteer Program still running?

We have suspended the White Hat Volunteer program and are supporting non-operational and administrative staff in working remotely as a precaution. This is a dynamic situation and we are adjusting as required for the safety and security of all.

Are airport and airline workers being tested for COVID-19?

Airline and airport workers follow public health screening criteria and are to self-monitor and stay home if unwell. There are PHAC quarantine officers and AHS representatives onsite enforcing public health guidance for employees.

Are retailers still open at YYC?

We are working with retail partners to enable social distancing, support reduced operating hours or closures due to reduced passenger volumes. For the most up-to-date retail hours, visit the Retail Hours tab.

Is travel restricted in Canada?

Follow the Government of Canada's current guidance on travel. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.

Our food, beverage and retail partners have updated their hours and some will be temporarily closed.

Concourse A

All food, beverage and retail in Concourse A is temporarily closed. 

Concourse B

Hudson News First to last flight
Jugo Juice First to last flight
All other amenities Closed

Concourse C

Starbucks 7 a.m. - 3 p.m.
Relay First to last flight
Tim Hortons First to last flight
Jugo Juice 5 a.m. - 9 p.m.
Chili's First to last flight
Hudson News (Gates 70 - 79) First to last flight in that area
Skyway Liquor 9 a.m. - 9 p.m.
Rundle Essentials First to last flight
All other amenities Closed

Concourse D

Chili's First to last flight
Duty Free First to last flight
Relay First to last flight

Concourse E

Relay 10 a.m. - 2 p.m.
Belgian Beer Cafe 10 a.m. - 2 p.m.
Opa! 8 a.m. - 4 p.m.
All other amenities Closed

Pre-Security

Yakima (Marriott hotel) 1-10 p.m. M-TR
Relay 6 a.m.- 6 p.m.
Compass Restaurant 6 a.m. - 11 a.m.
7-Eleven Arrivals A Closed
7-Eleven Arrivals C 24 hours
Bistro on the Bow First to last flight
Tim Hortons (Mezzanine) 5 a.m. - 2 p.m. M-F
Closed weekends
A&W (Mezzanine) 6 a.m. - 7 p.m.
EDO Japan (Mezzanine) 11 a.m. - 7 p.m.
Subway (Mezzanine) 7 a.m. - 7 p.m.
Travelex (ITB) 10 a.m. - 6:30 p.m. M-F,
Closed weekends
UPS 9 a.m. - 6 p.m. M-F
Closed weekends
All other amenities Closed

 

  • YYC Pass Office during COVID-19:Please note that due to issues related to COVID-19, we are experiencing a high call volumes. At this time, calls are answered as time and work volumes permit. See the attached Operational Advisory that went out on March 23. Email questions to security@yyc.com

  • The YYC LINK shuttle service is on pause until further notice. To request mobiliity assistance, contact an agent from your airline.

  • The Lost and Found is open daily from 7 a.m. to midnight.

  • The Chapel quiet space is closed until further notice.

  • The InfoCentres at International Arrivals and in Concourse D and E are self-serve.

  • P2 Long Term is temporarily closed to new parkers. The exits will remain open to allow existing parkers to exit.  Monthly parkers who regularly use P2 Long Term have been given access to use P2 Short Term during this time.

  • Although reception services are reduced, we can still take all your calls and emails at YYC Reception from 8 a.m. to 4 p.m. weekdays at (403) 735-1200.

  • We have suspended the White Hat Volunteer program and support non-operational and administrative staff in working remotely as a precaution.

  • For hour of operation changes to our retailers, see the retail tab.
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Handwash often with soap and water or alcohol-based hand sanitizers
  • Cover your sneeze or cough with arm or sleeve
  • Dispose of used tissues as soon as possible
  • Wash hands afterwards
  • Avoid close contact with people who are sick

Stay_Healthy_FandE