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February 14, 2012   |  


February 14, 2012



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YYC Named a Top Five North American Airport in Passenger Satisfaction



Calgary, AB - Airports Council International (ACI) has announced that Calgary International Airport (YYC) ranks as one of North America’s Top Five Airports in overall passenger satisfaction for 2011 based upon results from the Airport Service Quality (ASQ) survey.


“We are excited to be named as one of North America’s best airports in delivering a positive passenger experience,” said Garth Atkinson, President and CEO of The Calgary Airport Authority. “We have an amazing community of people working at YYC and exceptional programs designed and developed to ensure we continue to reach for new heights in service quality. This award is especially meaningful because it’s an award based on reviews from our passengers.”


YYC has participated in the ASQ Survey since 2006 and has always maintained an above average rating in its category and consistently ranks as one the best Canadian Airports. YYC’s specialty training programs, in addition to the over 21,000 exceptional YYC employees and volunteers who work tirelessly to deliver our world famous western hospitality to travellers, are the backbone of the airport’s success. All of these factors contribute to ensuring the Airport is the best part of our passenger’s travel experience each and every time they visit.


The ASQ survey is designed for all airports and provides quarterly updated information on their service performance. Over half of the world's top 100 airports participate in ASQ and over 250,000 passengers are interviewed for the Survey every year.


The Calgary Airport Authority is a not-for-profit, non-share capital corporation incorporated under the Alberta Regional Airports Authorities Act. Since 1992, it has been responsible for the management, maintenance and development of Calgary International Airport and Springbank Airport under long-term lease from the Government of Canada.


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