New Program Adds to Pawsitive Passenger Experience at YYC

April 11, 2016   |  

April 11, 2016

(Calgary, AB) –The Calgary Airport Authority (the Authority) today launched a new program featuring canine companions to enhance the passenger experience at Calgary International Airport (YYC). The Pre-Board Pals program brings furry guests and their volunteer sidekicks, to one of Canada’s busiest airports to interact with and bring smiles to the millions of visitors that come through YYC each year.   

Pre-Board Pals is a collaboration between the Authority and Pet Access League Society (PALS) and is focused on providing comfort to passengers and employees by encouraging hands-on therapeutic interaction with pets — another added benefit for guests and travellers enjoying their time at YYC.

Pre-Board Pals demonstrates our commitment and passion for providing an amazing airport experience at YYC,” said Garth Atkinson, President & CEO for The Calgary Airport Authority. “With millions of guests travelling through our airport each year, we know that our new pals will be another positive touchpoint for our passengers.”

The program, launching on National Pet Day, will feature four therapy dogs on shift at a time at Calgary International Airport, roaming the terminal and greeting guests at YYC every Thursday to Saturday during peak travel times.

Diana Segboer, Executive Director for PALS says, “We have an incredible team of dogs, and handlers, that the passengers at Calgary International Airport are absolutely going to love. Our teams look forward to sharing the power of puppy love at YYC.” 




The Calgary Airport Authority is a not-for-profit organization incorporated under the Regional Airports Authorities Act of Alberta. The Calgary Airport Authority is responsible for the management, operation and development of Calgary International (YYC) and Springbank (YBW) Airports. YYC is an important economic engine for the city, region and province, supporting 48,000 jobs and generating more than $8 billion per annum in economic activity. 



PALS is a non-profit organization providing regular pet therapy visits to senior citizens, children, teenagers and adults at over 50 facilities in Calgary including the Alberta Children’s Hospital, Sheldon Kennedy Child Advocacy Centre, Women’s Emergency Shelter. Through pet therapy, PALS is helping to improve the mental, physical, social and emotional health of the over 31,000 Calgarians every year. For additional information about PALS call 403-250-7257 or visit us online.


For further information contact:


Media Relations

The Calgary Airport Authority

403 735 5899