Air Canada Offers Self-Service Tips for a Smooth Summer Travel Experience

May 30, 2011   |  


MONTREAL, May 30, 2011 /CNW Telbec/ - With summer travel season upon us, Air Canada is gearing up to ensure customers a smooth travel experience by offering time-saving tips.

Check flight status online
Customers can keep abreast of the latest daily operational news by checking the Daily Operational Outlook in the Travel Updates section on the home page at Air Canada customers should also check the status of departing and arriving flights before leaving for the airport by either consulting the Air Canada website, by using an internet-enabled mobile device at, or by calling the toll free Air Canada flight status line at 1-888-422-7533; TTY (Hearing Impaired): 1-800-361-8071.

Flight notification
Air Canada customers can receive flight delay and cancellation information directly on their mobile devices or via e-mail. To register or for more information, simply visit:

Web check-in at
Air Canada customers can save time by checking in for their flight from their home or office before leaving for the airport. Air Canada's web check-in service at is available 24 hours prior to departure time and offers customers many options including changing their seat assignment and selecting the number of checked baggage.

Mobile check-in on your mobile device
Mobile check-in can be accessed through by clicking on the check-in option on a mobile device. Once check-in is completed, passengers will receive an electronic boarding pass or check-in confirmation on their mobile device. To learn more go to:

Blackberry and iPhone Apps make it convenient for travellers with mobile devices to retrieve electronic boarding passes, track flight information in real-time, receive notification of itinerary changes and obtain other details about Air Canada flights. Apps are available free on-line from Air Canada's mobile site (

Self-service rebooking tool
In the event of flight disruptions that may be caused by bad weather, customers are invited to rebook themselves using Air Canada's self-service rebooking tool available on or their mobile device.

Electronic boarding pass
If eligible, customers can choose to receive an electronic version of the boarding pass on their mobile devices. This option is available for mobile and web check-in. Electronic boarding passes may be sent via email or SMS. The Air Canada electronic boarding pass is a 2D barcode image that is sent to mobile devices and contains flight details. It can be used for domestic flights as well as international flights departing from Canada (not available for flights to and from the US). To learn more:

Recommended check-in times during peak travel days
During peak travel days, Air Canada recommends that customers arrive early at the airport to avoid problems associated with holiday congestion. Information on check-in times during the peak holiday travel period are available at:

Customers are reminded to ensure that all their valuables including electronics, documentation, medication, car keys, money, etc., are with them or in their in carry-on bags and NOT their checked bags. To facilitate security inspection, customers carrying gifts on board the aircraft should keep them unwrapped.

The carry-on baggage allowance is one standard article 23cm x 40cm x 55cm weighing a maximum of 10 kg, and one personal article 16cm x 33cm x 43cm weighing a maximum of 10 kg. More information is available at:

Information on checked baggage allowance is available at:

Air Canada recommends the use of a small, umbrella type stroller as facilities are not designed to accommodate larger, heavy strollers. Collapsible strollers may be checked at the gate and will be delivered to you at the aircraft door. Details of the stroller policy are available at:

Sporting Equipment
In order to benefit from a waiver on the excess and oversize fees for certain sporting equipment, customers are asked to register their sports equipment on up to 24 hours prior to departure. Customers who elect not to pre-register their sporting equipment will be subject to all applicable excess fees at check-in.  Sporting equipment over and above the free baggage allowance is subject to excess fees. Details are available at:

External and internal name tags
As external baggage name tags sometimes become detached, Air Canada recommends that passengers place identification inside their bag. A baggage ID template is available at:

Security measures for carry-on luggage
Government regulations stipulate customers can only carry on a limited amount of liquid, gel and aerosol items through passenger screening points.  The quantity of liquids, gels and aerosols permitted is 100ml/100g (3.4 oz) per article or smaller. Larger containers must be placed in checked luggage.

For more information, please consult the following official web sites:
Transport Canada at
Canadian Air Transport Security Agency (CATSA) 
USA Transportation Security Administration at
British Airports Authorities at

All international travel requires a valid passport and in some cases other documentation, such as visas, essential to enter the country of destination.  Domestic travel requires government-issued photo identification that includes date of birth and gender for all passengers 18 years of age and older. Government regulations require that the name provided in the flight reservation be exactly the same as it appears in the travel documentation. More information is available at

Children travelling outside of Canada with one parent may require legal documentation proving the other parent or guardian's consent that the child may leave the country. Consult the Department of Foreign Affairs and International Trade at 1-800-267-8376 to determine if such documentation is necessary.

Air Canada encourages customers to complete any travel information form ahead of time at

Travelling to, from or via the U.S.
The United States now requires that travellers provide additional Secure Flight information at least 72 hours before their flight or at time of booking. For more information please consult

All passengers, including Canadian and U.S. citizens, are required to present a valid passport when travelling by air between Canada and the United States.

For further information:

Isabelle Arthur (Montréal) 
Peter Fitzpatrick (Toronto) 
Angela Mah (Vancouver) 

(514) 422-5788
(416) 263-5576
(604) 270-5741