IT Service Request Form (TSR)

This form must be used when requesting a move, change, addition, or disconnection of any telecommunication services or airport systems within the Calgary International and Spring Bank Airport property boundaries.

Business Name / Tenant: *

Requester Name: *

Requester Phone Number: *

Requester Email: *

Requester Fax Number:

Estimated service delivery date: *

We will make every effort to fulfill your request as soon as possible. Please understand depending on the complexity of your request, it can take 10 or more days to fulfill your request.

Is requester contact as well? *

Yes
No

Address:

Floor & Room #:
(grid number)

Existing telephone #:
(at service location)

Where is the work going to be performed? *

Inside the existing Airport Terminal BuildingInside the new International Terminal Building
Outside

Please select a service or system: *

YYC Shared Services

YYC Shared Services

High Speed Internet Connection
Wireless Internet Connection
Wireless VLAN
Network Port (VLAN)
Network Trunk
Telephone

Space Allocation Request (Please submit a Space Allocation Request Form*)
Communication Systems

Communication Systems

Crash Phones
PBX - Main Phone System
Desk Phones & Call Pilot
Voice Recording - Phones & Radios
Shaw Cable
Credit Card Clearing - Parking System
Microcell - cellular phone networks

Terminal Operational Systems

Terminal Operational Systems

Public Address System
Flights and Baggage Information Display Systems
Gate Management System
iMUSE Common Use Checkin System
Common Use Self Service Kiosks
Local Departure Conulol System
Baglink
CCTV
Lenel Access Conulol Systems and RAIC
PELCO Digital Video Recording System
Parking Revenue Conulol System

License Plate Inventory System
Commerical Vehicle Revenue Conulol System
Surface Lot Revenue Conulol System
VMS Departures Curbside and Parkade LED Signage
PowerLogic Eleculical Monitoring System
PMS Pavement Management System
ARCTERM
Backflow Prevention
Lightning Detection System
Solarwinds NPM, NCM, IPAM
ESTA Computers

Airside Operational Systems

Airside Operational Systems

Aircraft Flight Tracking and Noice Monitoring
Fuel Management System
Runway Monitoring System
TRACR II
Automated Vehicle Tracking & Warning System - AVTWS

Networks & Security

Networks & Security

Data Network - Juniper Core & Edge
Network Security - Firewall, IPS IDS, SLL VPN
Content Filter
Internet - Terminal Building - MCI
Internet - Terminal Building - Telus
Internet - Springbank - Telus
Wireless - Tenant (Airline, Rental Cars)
Wireless - Public (Free Wifi)

Facilities & Infrastructure

Facilities & Infrastructure

FACTS - Cable Management System
Lightning Warning System - Vaisala
EOC - AV, Network connectivity, & communications equipment
UPS - Rack Mounted
Nav Canada Receiver Site Comm. Room
Meet Me Point Building - Aerial Place
Cooper & Fibre Cable Repairs
Buried & Overhead Service Repairs
Antenna - YYC Campus
Comm. Rooms - YYC Campus & Springbank

Radios

Other:

*Space Allocation Request Form

Scope of Work Description: *

To avoid delays, please provide as much detail as possible. Describe all your requirements and include attachments if required. If you are uncertain of your requirements, please specify your business needs. You will be contacted if more information is required.

You may upload attachments to supplement the scope of work description. You can upload a total of 5 files. Only 1 file can be uploaded at a time. Each file must be a PDF, Word, Excel, PowerPoint or Visio and it cannot be larger than 30 MBs.

The Calgary Airport Authority would like to keep you up to date on your IT Service Request. To help ensure that you continue to receive the updates, we ask you to provide your expressed consent to receive electronic messages related to the above purpose.

Enter the code shown above in the box below.