COVID-19

How YYC is responding to Coronavirus and COVID-19 (pandemic)?

The Calgary Airport Authority understands that that our guests and staff have many questions about COVID-19 (novel coronavirus). First, we’d like to reinforce that we take the health and safety of our guests and staff very seriously at YYC Calgary International Airport.

The World Health Organization (WHO) has declared a Coronavirus and COVID-19 pandemic. We’re working closely with our partners at Public Health Agency of Canada (PHAC), Alberta Health Services (AHS) and Canada Border Services Agency (CBSA). The lead agency, PHAC, has multiple systems in place to prepare for, detect and respond to prevent the spread of infectious disease and are confident in the capacity to rapidly detect and prevent further spread of COVID-19 in Canada.

Effective immediately (May 20), all travellers arriving from outside Canada must submit 14-day self-isolation plan (no matter if they're showing symptoms or not) to Alberta Health Services before leaving YYC. More info here

FACE COVERING REQUIREMENTS FOR AIR TRAVELLERSStarting Monday April 20 at 10 a.m. MT a non-medical mask or face covering is required by Transport Canada for parts of your air travel journey. More info here

IMPORTANT: The Government of Canada announced an Emergency Order under the Quarantine Act that requires any person entering Canada by air, sea or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. The Government of Canada will use its authority under the Quarantine Act to ensure compliance with the order.


 

Terminal Changes at YYC

As of March 31, guests will use the airport differently.

Due to significantly reduced passenger volumes, YYC Calgary International Airport is taking measures to adjust our operations and maintain the safety and security of the airport. 

The following changes will be in effect on March 31 at midnight: 

  • Parkade 1 remains open to long-term and short-term parking.
  • All domestic departures are assigned to Concourses B and C. Concourse A and Pre-Boarding Screening A are closed until further notice.
  • Departures and Arrivals Doors 1 to 6 are closed.
  • WestJet domestic check-in is across from Door 8.
    • Flights depart from Concourses B and C.
  • Air Canada remains in its current domestic check-in location.
    • Flights continue to depart from Concourses C and B.
  • Air Transat, Air North, Flair, Summit, Central Mountain Air  are at ticket counter 7, across from Door 4.
  • All domestic arrivals bags are dispensed on Carousels 7-10. Carousels 1-3 are closed.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.
  • Taxi pick-up is at Door 9. Sedan pick-up is at Door 11. Immediate passenger loading is at Door 11.
  • Taxi and sedans at Door 1, 3 and 4 are no longer pick-up areas.
  • Pre-allocated Calgary Transit bus bays remains. All other bus bay assignment shift towards doors 7-11.
  • Any pre-arranged ground transportation are centralized towards B and C arrivals.
  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • All international departures are assigned to Gates D70-71 and the remainder Concourse D is closed.
  • Pre-Board Screening D is closed. Proceed to Pre-Board Screening C in the Domestic Terminal Building.
  • All international arrivals continue to arrive to the International Terminal Building through Canada Border Services Agency (CBSA). To help speed up the process, download the ArriveCAN app.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.

 

  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • All U.S. departures continue to check-in from the International Terminal Building and depart out of Concourse E, gates past E82 are closed.
  • Pre-Boarding Screening E and United States Customs and Border Protection (U.S. CBP) are open from 10 a.m. to 4 p.m. daily.
  • All U.S. arrivals continue to arrive to the International Terminal Building through Canada Border Services Agency (CBSA).
  • Parkade 2 remains open to short-term parking and long-term parking is closed.
  • Rideshare areas remain on Departures Doors 12. Rideshare pick-up at Door 1 and 17 are closed.
  • Connecting passengers may experience changes in how they move between flights, including security screening and limited YYC Link shuttle service and eat and shop options.

For further information on tips for Albertans and on-going public health information please visit www.alberta.ca.

The most up-to-date information on COVID-19 can be found at PHAC’s website. Visit www.canada.ca/coronavirus.

Please consult the destination page on travel.gc.ca for the latest travel advice: www.travel.gc.ca/travelling/advisories.

Visit AHS website for more information or call Health Link at 811.

Visit getprepared.ca for more information on how to prepare yourself and your family in the event of an emergency.

Travelling from overseas to Canada by air?

Français

Travelling from the U.S. to Canada by air?

Français

Travelling by air in Canada?

Français

In response to the unprecedented and sudden impacts of the COVID-19 pandemic, airline operations continue to make significant schedule changes.

Flights with confirmed cases of COVID-19 visit here.

Airline updates: 

WestJet has ceased international and U.S.transborder operations as of Sunday, March 22 and has reduced domestic flights by 50 per cent.

WestJet's COVID-19 update page

Air Canada has suspended its international and U.S. flights, and reduced its domestic service.

Air Canada's COVID-19 update page

Sunwing cancelled southbound flights as of March 17.

Air Transat is gradually suspending all flights until April 30. 

Air Transat's COVID-19 update page

KLM will suspend its flight to/from Calgary as of April 5.

United Airlines has suspended all flying to Canada effective April 1.

United Domestic and International schedule reductions

Flair Airlines

Delta Airlines

American Airlines

Central Mountain Air

What is YYC Calgary International Airport doing to keep passengers and staff safe?

We are continuously working very closely with our health, government, and airline partners as our country responds to this unprecedented global pandemic of COVID-19. To ensure the safety of all our guests and employees, the frequency of terminal cleaning has been doubled in accordance with the Public Health Agency of Canada (PHAC).
Guests of YYC will now see various messaging on the importance of practicing personal hygiene placed throughout the terminal, including directional signage encouraging handwashing in all our washrooms. Currently, there is a global shortage of sanitizer and we are actively working to replenish our supply. In the meantime, we recommend guests follow signage to the nearest washroom to use soap and water for 15-20 seconds.
Alberta Health Services (AHS) representatives are onsite relaying public health guidance for guests arriving from outside Canada.
For our staff, we are offering virtual training sessions and providing up-to-date information to ensure everyone is on board with how we can keep our terminal clean and all guests safe in these extraordinary circumstances.

How are passengers screened for possible coronavirus?

The Public Health Agency of Canada (PHAC) and Canada Border Services (CBSA) are the lead government agencies responding at Canada's airports when it comes to screening arriving International and U.S. passengers. They have enhanced their screening procedures for guests arriving at YYC. Guests will also notice a strong presence of PHAC quarantine representatives on the lookout for arriving guests who may be displaying symptoms. We are supporting these agencies in every possible way.

How is YYC handling the pandemic?

YYC has a well-defined emergency plan that we activated to support the work of public health and government agencies leading the pandemic response. See above for specific actions we are taking to mitigate COVID-19 impacts.

Will flights be cancelled or grounded?

Follow the Government of Canada's current guidance on travel. For questions about specific flight schedules, click the flight information tab for airline resources. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.

Are Taxis and Ubers still available at the airport?

Yes, ground transportation is still available for guests. We have emphasized public health protocol with taxis, Ubers and shuttle partners to ensure vehicles are cleaned after each guest.

Is the White Hat Volunteer Program still running?

We have suspended the White Hat Volunteer program and are supporting non-operational and administrative staff in working remotely as a precaution. This is a dynamic situation and we are adjusting as required for the safety and security of all.

Are airport and airline workers being tested for COVID-19?

Airline and airport workers follow public health screening criteria and are to self-monitor and stay home if unwell. There are PHAC quarantine officers and AHS representatives onsite enforcing public health guidance for employees.

Are retailers still open at YYC?

We are working with retail partners to enable social distancing, support reduced operating hours or closures due to reduced passenger volumes. For the most up-to-date retail hours, visit the Retail Hours tab.

Is travel restricted in Canada?

Follow the Government of Canada's current guidance on travel. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.

Our food, beverage and retail partners have updated their hours and some will be temporarily closed.

Concourse A

All food, beverage and retail in Concourse A is temporarily closed. 

Concourse B

Hudson News First to last flight
Jugo Juice First to last flight
All other amenities Closed

Concourse C

Relay First to last flight
Tim Hortons First to last flight
Jugo Juice 5 a.m. - 9 p.m.
Chili's First to last flight
Hudson News (Gates 70 - 79) 1 p.m. - 10 p.m.
Skyway Liquor 9 a.m. - 9 p.m.
Rundle Essentials First to last flight
All other amenities Closed

Concourse D

All food, beverage and retail in Concourse D is temporarily closed. 

Concourse E

Relay 10 a.m. - 2 p.m.
Belgian Beer Cafe 10 a.m. - 2 p.m.
Opa! 8 a.m. - 4 p.m.
All other amenities Closed

Pre-Security

Sandstone Pharmacy 9 a.m. - 5 p.m., Closed Sunday
Compass Restaurant 6 a.m. - 11 a.m.
7-Eleven (both) 24 hours
Bistro on the Bow First to last flight
Tim Hortons (Mezzanine) 5 a.m. - 2 p.m. M-F
Closed weekends
A&W (Mezzanine) 6 a.m. - 7 p.m.
EDO Japan (Mezzanine) 11 a.m. - 7 p.m.
Subway (Mezzanine) 7 a.m. - 7 p.m.
Travelex (ITB) 10 a.m. - 6:30 p.m. M-F,
Closed weekends
UPS 9 a.m. - 6 p.m. M-F
Closed weekends
All other amenities Closed

 

  • YYC Pass Office during COVID-19:Please note that due to issues related to COVID-19, we are experiencing a high call volumes. At this time, calls are answered as time and work volumes permit. See the attached Operational Advisory that went out on March 23. Email questions to security@yyc.com

  • The YYC LINK is available by request only for individuals who require mobility assistance. To request the YYC LINK, contact an agent from your airline.

  • The Lost and Found is open daily from 7 a.m. to midnight.

  • The Chapel quiet space is closed until further notice.

  • The InfoCentres in Concourse D and E are self-serve.

  • P2 Long Term is temporarily closed to new parkers. The exits will remain open to allow existing parkers to exit.  Monthly parkers who regularly use P2 Long Term have been given access to use P2 Short Term during this time.

  • Although reception services are reduced, we can still take all your calls and emails at YYC Reception from 8 a.m. to 4 p.m. weekdays at (403) 735-1200.

  • We have suspended the White Hat Volunteer program and support non-operational and administrative staff in working remotely as a precaution.

  • For hour of operation changes to our retailers, see the retail tab.
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Handwash often with soap and water or alcohol-based hand sanitizers
  • Cover your sneeze or cough with arm or sleeve
  • Dispose of used tissues as soon as possible
  • Wash hands afterwards
  • Avoid close contact with people who are sick

Stay_Healthy_FandE