Coming to the Airport

For a seamless, mostly contactless, airport experience travellers are encouraged to:

  • Come to the airport at least two hours before your flight to make sure you get through security with enough time to catch your flight. 
  • Check-in for your flight before coming to the airport, to limit touchpoints.
  • Check-in with WestJet and Air Canada domestic flights and United Airlines flights before you come to airport and pay any applicable airline baggage fees. Then you can collect your bag tags at the kiosk without contact with a check-in agent or touching the screen.
  • Bring a mask or face covering with you. Please see the tab below for more information on face coverings. 

The airport is reminding staff, guests and visitors to only enter the building IF it is required to do so, for travel or imminent work. For passenger pick-up or drop off, it is recommended visitors don’t enter the airport and are encouraged to use our cellphone lot and curbside pick-up options. See exceptions for those not travelling who may still enter the terminal building.

Exceptions for wearing face masks or coverings:    

  • Children under the age of two.
  • A person who provides a medical certificate certifying they are unable to wear a face mask for medical reasons.
  • If the person is unable to remove a face covering without assistance.
  • If a person is eating or drinking.

The Canadian Air Transport Security Authority (CATSA) has updated its face covering guidelines. The following face coverings are not permitted at passenger screening checkpoints: 

  • face coverings with exhalation valves or vents
  • face shield only 
  • bandanas and neck gaiters
  • lace or mesh mask
  • militaristic masks such as gas masks
  • face coverings that cover the entire face

For your convenience and safety, the following retailers sell Personal Protective Equipment (PPE) such as masks, gloves and hand sanitizers:

Pre-Security:

  • RELAY Security C
  • 7-Eleven Arrivals C

Post-Security:

  • Hudson Concourse B, Gates A21-24 and  C70-79 
  • RELAY Concourses B, C, D and E
  • Rundle Essentials Concourse C

 

Parkade 1 remains open to long-term and short-term parking. The P2 parkade and short-term parking are closed until further notice. Parking options and prices

 

Our food, beverage and retail partners have updated their hours and some will be temporarily closed.

All of our retailers (eat, beverage and shop) provide physical distancing messaging and adhere to public health agency enhanced cleaning protocols. 

Concourse A

All food, beverage and retail in Concourse A is temporarily closed. 

Concourse B

WestJet Elevation Lounge

7 a.m. to 9:30 p.m. 

Starbucks

7 a.m. to 2 p.m.

The Great Canadian Bagel

8 a.m. to 4 p.m.

Hudson News

First to last flight

Jugo Juice

First to last flight

All other amenities

Closed

Concourse C

Air Canada Maple Leaf Lounge

5:15 a.m. - 7 p.m.

Starbucks

7 a.m. - 3 p.m.

Relay

First to last flight

Tim Hortons

First to last flight

Jugo Juice

5 a.m. - 9 p.m.

Chili's

First to last flight

Hudson News (Gates 70 - 79)

First to last flight in that area

Skyway Liquor

9 a.m. - 9 p.m.

Rundle Essentials

First to last flight

Franklin's Shoe Shine

9 a.m. - 5 p.m. M-F

All other amenities

Closed

Concourse D

Chili's

First to last flight

Duty Free

First to last flight

Relay

First to last flight

Concourse E

Duty Free

M, T, TR 7 a.m. – 1:30 p.m. F & Su 7 a.m. – 12 p.m.

Relay

10 a.m. - 2 p.m.

Belgian Beer Cafe

7:30 a.m. - 2 p.m.

All other amenities

Closed

Pre-Security

Ora Oxygen Spa

11 a.m. - 5 p.m. M-F

Yakima (Marriott hotel)

1  - 10 p.m. 

Relay

6 a.m.- 6 p.m.

7-Eleven Arrivals A

Closed

7-Eleven Arrivals C

24 hours

Bistro on the Bow

First to last flight

Tim Hortons (Mezzanine)

6 a.m. - 11 a.m. M-F
Closed weekends

A&W (Mezzanine)

6 a.m. - 7 p.m.

EDO Japan (Mezzanine)

11 a.m. - 7 p.m.

Subway (Mezzanine)

7 a.m. - 7 p.m.

UPS

9 a.m. - 6 p.m. M-F
Closed weekends

Who's Who in the Zoo

9 a.m. - 3 p.m.

All other amenities

Closed

 

  • YYC Pass Office hours and information during COVID-19.

  • The YYC LINK shuttle service is on pause until further notice. To request mobility assistance, contact an agent from your airline.

  • The Lost and Found is open daily from 7 a.m. to midnight.

  • The Chapel quiet space is closed until further notice.

  • The InfoCentres at International Arrivals and in Concourse D and E are self-serve.

  • The NEXUS enrollment centre at YYC is closed until further notice. See Canada Border Services Agency's latest update.

  • Parkade 1 remains open to long-term and short-term parking. The P2 parkade and short-term parking are closed until further notice. Parking options and prices

  • Although reception services are reduced, we can still take all your calls and emails at YYC Reception from 8 a.m. to 4 p.m. weekdays at (403) 735-1200.

  • What's open while you're hereFood, beverage and shopping

  • Avoid touching eyes, nose or mouth with unwashed hands
  • Handwash often with soap and water or alcohol-based hand sanitizers
  • Cover your sneeze or cough with arm or sleeve
  • Dispose of used tissues as soon as possible
  • Wash hands afterwards
  • Avoid close contact with people who are sick