Frequently Asked Questions
Do I still have to provide a negative COVID-19 test prior to boarding if I am registered for the International Border Testing Pilot Program at YYC? Yes. Proof of a negative COVID-19 test for arriving international travellers is an additional new and mandatory requirement from the Government of Canada. It is in addition to, and is separate from, the International Border Testing Pilot Program.
What's open while I'm here? Food, beverage and shopping are operating according to restrictions. We’re working with our retail partners to follow all enhanced restrictions. Find out what's open.
Where can I park? Parkade 1 remains open to long-term and short-term parking. The P2 parkade and short-term parking are closed until further notice. Parking options and prices.
Is travel restricted in Canada?
We recommend you check with these agencies for travel restriction information:
What do I need to know about my flight? Contact your airline directly with questions regarding your flight and COVID-19 protocols: airline information (phone numbers and websites).
What is YYC doing to keep passengers and staff safe?
Enhanced measures are in place to keep staff and guests safe at the airport.
- A mandatory requirement for all staff, passengers and essential visitors to wear a mask/face covering while in any public area of the Domestic or International Terminals at YYC. This is inline with Transport Canada's requirement and the City of Calgary's bylaw.
- All guests travelling and employees going post security will need to have their temperature checked. Click links for more information from Transport Canada and Canadian Air Transport Security Authority (CATSA).
- Physical distancing floor and seat decals, signage and announcements to reinforce people stay two metres apart when possible, and numerous plexiglass barriers throughout the terminal.
- Additional cleaning for high-touch areas such as kiosks, check-in/boarding gates, handrails, seating, washrooms, baggage carts, escalators and moving sidewalks.
- More hand-sanitizer stations in high traffic locations.
- Here are examples of how we’re keeping YYC safe for our guests and our airline staff.
In addition, the following temporary measures are in place as of Feb. 8 as part of the Province of Alberta’s COVID-19 enhanced restrictions:
- Food court seating is open with tables two metres between them.
- Restaurants and lounges are open for takeout and close at 11 p.m.
- Liquor service ends at 10 p.m.
- All shops remain open at 10 per cent capacity or five guests (excluding staff).
- Find out what's currently open.
We’re working closely with our partners at Public Health Agency of Canada (PHAC), Alberta Health Services (AHS) and Canada Border Services Agency (CBSA).
How are passengers screened for possible coronavirus?
Any traveller arriving from outside Canada is legally required to self-isolate for 14 days, no matter if they’re showing symptoms or not. They must also submit their self-isolation plan to AHS when exiting the Canada Border Services Agency (CBSA) space that includes details of travel to their isolation location and plans for essential food and medication.
We’re supporting Alberta Health Services in their program to screen international arriving guests after they’ve been processed by CBSA and the Public Health Agency of Canada (PHAC). For more information, visit: alberta.ca/covid-19
Will flights be cancelled or grounded?
In response to the unprecedented and sudden impacts of the COVID-19 pandemic, airline operations continue to make significant schedule changes.
Contact your airline directly with questions regarding your flight and COVID-19 protocols: airline information (phone numbers and websites).
Are Taxis and Ubers still available at the airport?
Yes, ground transportation is still available for guests. We have emphasized public health protocol with taxis, Ubers and shuttle partners to ensure vehicles are cleaned after each guest.
Is the White Hat Volunteer Program still running?
Due to health and safety concerns, reduced passenger numbers and a smaller operating footprint, the White Hat Volunteer program is suspended, but this hasn’t stopped the White Hat spirit. During this time of being away from YYC, White Hat Volunteers are looking for other ways to give back to their community.
We do not have a date or time frame for the return of the White Hat Volunteer program. Its return is dependent on several factors, including passenger need and the health and safety of staff, guests and volunteers. We look forward to when it’s safe to welcome the volunteers back to the terminal.
Are airport and airline workers being tested for COVID-19?
Airline and airport workers follow public health screening criteria and are to self-monitor and stay home if unwell. There are PHAC quarantine officers and AHS representatives onsite enforcing public health guidance for employees.