Travel can be exciting, but for some guests it can also feel overwhelming. YYC Let's Fly is YYC Calgary Airports’ familiarization program designed to help travelers feel more prepared, confident, and comfortable navigating the airport journey.

Through guided tours and supportive resources, guests have the opportunity to practice the travel experience before their trip, helping reduce uncertainty and build confidence every step of the way. Whether you're a first-time flyer, a traveler with a disability, someone with sensory sensitivities, or a guest who experiences travel-related anxiety, YYC Let's Fly is here to help!

Program Offerings

Travel Practice Tours are offered to passengers with various abilities or diverse needs who would benefit from experiencing the travel journey before their trip. These guided tours provide an opportunity to explore the airport in a low-pressure, supportive environment, helping to build confidence, reduce barriers and open the door to future travel experiences.

• Check-In Area
• Security Screening
• Terminal Spaces
• Boarding Gate
• Jet Bridge
• Baggage Claim

• Tour groups are limited to a maximum of three people: the participating guest and up to two individuals who provide direct support to the guest.
• All persons require a form of government issued photo identification.
• All tour attendees will be subject to Canadian Air Transport Security Authority (CATSA) screening requirements.
• We will do our best to accommodate your preferred tour date and time, subject to availability.

Explore YYC from wherever you are. Our virtual tours allow guests to familiarize themselves with airport spaces and processes before arriving at the airport, helping make the experience more predictable and less stressful

YYC partners with service dog and guide dog organizations to provide airport familiarization and training opportunities for service dogs and service dogs in training. These guided experiences help dogs become comfortable with common airport environments, sounds, crowds, and travel-related processes before accompanying a traveler on their journey.

As part of YYC Let's Fly, we welcome opportunities to work with accredited organizations interested in conducting training tours at the airport. If your organization would like to discuss a customized airport training experience, please contact us at accessibility@yyc.com.

Our YYC Social Stories help guests understand what to expect before they arrive at the airport.

Using clear, plain language and real photographs from YYC, the stories walk travelers through an authentic airport journey—from arriving at the terminal and checking in, to security screening, finding their gate, and boarding their flight. By showcasing actual YYC spaces, people, and processes, these visual guides help reduce uncertainty, prepare guests for sensory experiences, and build confidence before travel.

• Departing YYC
  • Departing YYC Social Story (English PDF)
  • Departing YYC Social Story (English High Contrast PDF)
  • Departing YYC Social Story (French PDF)
  • Departing YYC Social Story (French High Contrast PDF)
• Connecting Through YYC
  • COMING SOON
• Arriving At YYC
  • COMING SOON

YYC’s Sensory Support Kits are designed to support neurodivergent guests and anyone who may benefit from additional sensory support while navigating the airport.

Each complimentary kit includes a variety of tactile and sensory items that can help with self-regulation in unfamiliar or stimulating environments.

Sensory Support Kits can be picked up at the Information Desk on the Arrivals Level near Door 9.

At YYC, we believe everyone should feel welcome and confident when they travel. YYC Let's Fly is part of our commitment to creating an accessible, inclusive, and supportive airport experience for all guests. 

By turning uncertainty into understanding and preparation into confidence, we're helping more people experience the opportunities and connections that travel can provide.