Pass Office

Pass Office 

Hours

The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 7:30 a.m. to 8:30 p.m. Please note that the office is closed between 12:30 - 1:00 p.m. and 5:30 - 6:00 p.m. daily..

Book online

All appointments for the Pass Office should be booked ahead through our online system. Walk in appointments are no longer being offered. If you’re more than five minutes late for your appointment, you may need to rebook. 

Effective Monday, Nov. 22, 2021, a $50 fee will be applied to each individual's file that failed to show or cancel their appointment prior to their scheduled time. 

  • To avoid being charged, users must cancel their appointment via the confirmation email link, a minimum of 12 hours before. 
  • The fee must be paid at the individual's next appointment at the Pass Office or they will not be processed. 

Please make an appointment through our online system. The Pass Office is accepting appointments for the following:

  • New RAIC applications
  • RAIC Renewals
  • Re-issue of RAIC/Passes due to lost/stolen
  • Access Control/Key Requests
  • NEW – Parking will now be applied to your RAIC/Temporary Passes at the Pass Control Office

Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.

NEW

Issuance of DAY-USE visitor passes is now controlled by the IOC. Please call 403-735-1300 ext. 3 to arrange pick up of DAY-USE visitor passes.

When you arrive for an appointment

Please wait outside the office or on the mezzanine and a Pass Control Officer will call you when it's time for your appointment. Please adhere to all social distancing standards. 

Do not come to the Pass Control office if... 

If you are exhibiting or experiencing any illness or symptoms of COVID-19, DO NOT attend your appointment and contact passoff@yyc.com to reschedule. 

Contact

If you need to reach the Pass Office, please email passoff@yyc.com or call 403-735-1320 during business hours. Call wait times may vary due to volume.

 


  

Forms & Applications

Transport Security Clearance

Any person who will require access to aircraft or a restricted area at the airport must complete this application process and attain a valid transportation security clearance. All required forms must be filled out electronically and completed prior to arrival at the Pass Control Office. 

Instructions for Completing Out-of-Country Documentation

Application for Transport Canada Transportation Security Clearance

Preclearance Area at Airports - FAQ's

RAIC or ID Badge

The Restricted Area Identity Card (RAIC) is required by any employee who will be working post-security within the restricted area at the airport.
Temporary passes or ID badges are issued to personnel that are waiting for their security clearance approval from Transport Canada. These passes allow personnel to access the areas they require for employment but have restrictions due to pending security clearance.

Any YYC paperwork is only valid for 60 days from employer signature to appointment time.

Conditions of Issue for RAIC & Temp Passes

Application for RAIC or ID Badge  

When you arrive for an appointment, have a seat in the reception area and check in with the receptionist (if available). A pass office clerk will call you when it's time for your appointment

Canada Pass

A Canada Pass is required by individuals who frequently visit multiple airports on a regular basis in performance of their employment duties.

Criteria and Terms of Issue for Canada Pass

Application For Canada Pass  

Canadian Airport Security Awareness Program (CASAP)

If you are applying for a RAIC, renewing a RAIC, or if you have been away for more than six months you must complete both National and Local YYC CASAP training and provide proof* of completion on the day of your appointment. If you are obtaining an ID Badge you are only required to complete the Local YYC CASAP training and provide proof of completion. The Pass Office will only accept a CASAP training that has been competed within six months of the date of your Pass Office Appointment.

*Please note, you will no longer receive a certificate upon completion but will receive a confirmation email. The confirmation email is to be printed off and provided with the application form as proof of completion. Please ensure that you have entered your legal name and valid email address when starting the course.  

CASAP Training

Security Policy - This policy describes the responsibilities of the Airport Community as it pertains to Security.

Non Punitive Policy - This policy explains that reporting a security issue does not result in any punitive action.

Keys and Access

An approved releasing authority may request keys and access levels required for employment duties.

Application for Keys and Access  

Visitor Passes

Visitor Passes are temporary passes issued to individuals that have a legitimate need or right to access restricted/sterile areas of the airport due to their employment. These passes are escort required, must be signed out by a valid RAIC holder and signed off by the issuing authority.

Instructions and Information Regarding Visitor Passes

Conditions for Holding Visitor Passes

Conditions for Holding Construction Visitor Passes

Duties and Responsibilities of Visitor Sponsor and Escorts

Application to Hold Visitor Passes

Lost or Stolen Passes, Badges or Keys

Any person who has lost or had any of the following items stolen is required to fill out this report and submit it to the Pass Office. The items include: RAIC, Temp Badge, ID Badge or keys.

Form to Report Lost/Stolen Passes, Badges or Keys

Locksmith Services

When locksmith services are required, please follow the process outlined in this document for placing a request.

Locksmith Service Request Form

Employee Parking

  • Parking forms must be completed electronically and brought to your pass office appointment. 
  • Anyone self-paying for parking must provide their credit card number at the appointment and be set up for automatic monthly billing.  Declined or expired cards will result in automatic suspension of parking until the account can be brought up to date.
  • To update your licence plate, vehicle type, phone number, email or name, please email parking@yyc.com.
  • Changes to credit card information must be made at the Pass Office Reception or by appointment.

Employee Parking (Company Pay)

Accessible Stall Application