YYC Pass Office during COVID-19
Please note that due to issues related to COVID-19, we are experiencing a high call volumes. At this time, calls are answered as time and work volumes permit. See the attached Operational Advisory. Email questions to email@example.com.
The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 8:30 a.m. to 12:30 p.m.
All appointments for the Pass Office should be booked ahead through our online system. If you’re more than five minutes late for your appointment, you may need to rebook.
Walk in appointments no longer offered
Walk in appointments are no longer being offered. Please make an appointment through our online system. Currently, online appointments are limited to:
- issuing and reprinting of RAICs,
- access issues, and
- parking issues.
Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.
New RAIC enrollments for emergencies only
If you require an appointment for a NEW RAIC enrollment or RENEWAL that is an emergency, please contact firstname.lastname@example.org.
When you arrive for an appointment
Please wait outside the office or on the mezzanine and a Pass Control Officer will call you when it's time for your appointment. Please adhere to all social distancing standards.
Do not come to the Pass Control office if...
If you are exhibiting or experiencing any illness or symptoms of COVID-19, DO NOT attend your appointment and contact email@example.com to reschedule.
If you need to reach the Pass Office, please email firstname.lastname@example.org or call 403-735-1320 during business hours. Call wait times may vary due to volume.
Forms & Applications