The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 7:30 a.m. to 8:30 p.m. Please note that the office is closed between 12:30 - 1:00 p.m. and 5:30 - 6:00 p.m. daily..
All appointments for the Pass Office should be booked ahead through our online system. Walk in appointments are no longer being offered. If you’re more than five minutes late for your appointment, you may need to rebook.
If you are more than 5 minutes late, the Pass Office will not be able to fully process the application. The Pass Office will check the applicant’s paperwork within the remaining timeline.The applicant will need to book another appointment.
If an applicant does not arrive in the time frame of the appointment, they will have a $50 added to their file that must be paid before you are able to complete any new appointments. All appointment cancellations should be sent to email@example.com
Please make an appointment through our online system. The Pass Office is accepting appointments for the following:
- New RAIC applications
- RAIC Renewals
- Re-issue of RAIC/Passes due to lost/stolen
- Access Control/Key Requests
- NEW – Parking will now be applied to your RAIC/Temporary Passes at the Pass Control Office
Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.
Issuance of DAY-USE visitor passes is now controlled by the IOC. Please call 403-735-1300 ext. 3 to arrange pick up of DAY-USE visitor passes.
When you arrive for an appointment
Please wait outside the office or on the mezzanine and a Pass Control Officer will call you when it's time for your appointment. Please adhere to all social distancing standards.
Do not come to the Pass Control office if...
If you are exhibiting or experiencing any illness or symptoms of COVID-19, DO NOT attend your appointment and contact firstname.lastname@example.org to reschedule.
If you need to reach the Pass Office, please email email@example.com or call 403-735-1320 during business hours. Call wait times may vary due to volume.
Forms & Applications