The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 7:30 a.m. to 4:30 p.m. Please note that due to the amount of processing time required, no new applications will be accepted after 3:30 p.m.
All appointments for the Pass Office should be booked ahead with their new online system or by calling 403-735-1320. All booked appointments are seen within five minutes of the booked time. If you’re more than 10 minutes late for your appointment, you will need to rebook.
Walk in appointments
Walk in appointments are accepted for the following reasons:
•Rejected card due to wear
Wait times for walk-ins will depend on the number of walk-ins and booked appointments. The Pass Office cannot guarantee wait times. Only pre-booked appointments are guaranteed.
Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.
Tel: 403 735 1320
Forms & Applications