The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 8 a.m. to 3 p.m.
All appointments for the Pass Office should be booked ahead through our online system. Walk in appointments are no longer being offered. If you’re more than five minutes late for your appointment, you may need to rebook.
Effective Monday, Nov. 22, 2021, a $50 fee will be applied to each individual's file that failed to show or cancel their appointment prior to their scheduled time.
- To avoid being charged, users must cancel their appointment via the confirmation email link, a minimum of 12 hours before.
- The fee must be paid at the individual's next appointment at the Pass Office or they will not be processed.
Please make an appointment through our online system. The Pass Office is accepting appointments for the following:
- New RAIC applications
- RAIC Renewals
- Re-issue of RAIC/Passes due to lost/stolen
- Access Control/Key Requests
- NEW – Parking will now be applied to your RAIC/Temporary Passes at the Pass Control Office
Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.
Issuing day-use visitor passes has moved to Non-Passenger Screening B where the security guard will issue them. See "Visitor Pass" section below for forms and more information.
When you arrive for an appointment
Please wait outside the office or on the mezzanine and a Pass Control Officer will call you when it's time for your appointment. Please adhere to all social distancing standards.
Do not come to the Pass Control office if...
If you are exhibiting or experiencing any illness or symptoms of COVID-19, DO NOT attend your appointment and contact email@example.com to reschedule.
If you need to reach the Pass Office, please email firstname.lastname@example.org or call 403-735-1320 during business hours. Call wait times may vary due to volume.
Forms & Applications