YYC Pass Office during COVID-19
Please note that due to issues related to COVID-19, we are experiencing a high call volumes. At this time, calls are answered as time and work volumes permit. See the attached Operational Advisory that went out on March 23. Email questions to firstname.lastname@example.org.
The Calgary Airport Authority Pass Control Office is located on the third floor of the Domestic Terminal Building. Hours of business are Monday to Friday from 7:30 a.m. to 4:30 p.m. Please note that due to the amount of processing time required, no new applications will be accepted after 3:30 p.m.
All appointments for the Pass Office should be booked ahead through our online system. All booked appointments are seen within five minutes of the booked time. If you’re more than 5 minutes late for your appointment, you may need to rebook.
Walk in appointments
Walk in appointments are accepted for the following reasons:
•Rejected card due to wear
Wait times for walk-ins will depend on the number of walk-ins and booked appointments. The Pass Office cannot guarantee wait times. Only pre-booked appointments are guaranteed.
Please note: All forms are now required to be filled out electronically – handwritten and incomplete forms will not be accepted. Be sure to follow any instructions that accompany an application.
If your company has a large onboarding class of 15 or more, please contact the Pass Office Manager (Lochlan.email@example.com) or the Pass Office Administrator (firstname.lastname@example.org) to assist with scheduling and advanced vetting of TSC Applications. Please contact the Pass Office a minimum of 2 weeks prior to event start.
Tel: 403 735 1320
Forms & Applications