The Calgary Airport Authority is subject to the Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, and the services that it offers to persons with disabilities and any conditions that apply to those services.
Under the act, our obligations are to the following sections:
We offer mobility or guidance assistance from vehicle drop-off on Departures Level to your airline check-in or special assistance counter. Note: We encourage you to book with us 48 hours in advance of your departure date.
Mobility or guidance assistance is also available upon arrival of your flight at YYC from the general public area to the curbside zone on the Arrivals Level.
For service between check-in and gate or upon arrival, please contact your airline. We encourage you to book with us 48 hours in advance of your departure date.
The Hidden Disabilities Sunflower is a globally recognized program that helps individuals with hidden disabilities discreetly identify themselves to those around them and indicate that they may need additional support, patience, or simply more time.
We're available to help from 7 a.m. to 12 a.m.
Call (403) 735 1234
Airlines provide accessibility service from check-in to aircraft for departures and from aircraft to baggage claim for arrivals.
We recommend you inform your airline, tour operator or travel agent of your requirement(s) at the time of booking and if you intend to take your own mobility device (such as wheelchair or scooter). Try to give as much notice as possible so they can assist you.
Contact your airline upon booking for more information.
Many of the taxi operators at Calgary International Airport offer accessible vehicles and accept the Access Calgary Extra Card. Please contact one of the taxi companies operating from YYC for more information.
Rental Cars and Hotel Shuttles
Rental car companies and hotel shuttles provide their own means of accessibility. To ensure availability of accessible modes of transportation, contact your ground transportation provider directly for more information.
Animal relief areas are provided on the Arrivals level outside of the main terminal as well as in post-security areas. All domestic, international and U.S.-destined travellers have access to post-security pet relief areas.
We offer mobility or guidance assistance from vehicle drop-off on Departures Level to your airline check-in or special assistance counter. Mobility or guidance assistance is also available upon arrival of your flight at YYC from the general public area to the curbside zone on the Arrivals Level.
There are several accessible curbside zones with line painting, signage and curb ramps along departures and arrivals curb. Signage located at each accessible curbside zone also indicates contact information to request mobility or guidance assistance to or from the curb. To request assistance, contact (403) 735-1234 or email firstname.lastname@example.org.
On the departures level, there are accessible curbside zones for drop-off across from Doors 5, 12, 15, and 16. On the arrivals curb, there are accessible curbside zones for pick-up across from Doors 4, 6, 9 and 16.
Assistance with your baggage can be requested through our Accessible Support Request Form or by calling our InfoCentre at 403-735-1234.
Elevators are located near public stairways and escalators. All elevators contain Braille inscriptions, tactile signage and large doors. Furthermore, all elevators have lowered control panels for accessibility.
All building entrances are wide rolling doors. Vestibules have Pedimats for reducing tracked in dirt and rails have white cane bars.
The Airport is composed of bright, hard floor surfaces with almost no carpet. Floor stanchions with seven feet wide aisles are used for guidance around the airport.
Food courts and restaurants are equipped with accessible tables, wheelchair parking and accessible aisles.
The airport has rolling access everywhere, including raised crosswalks and curb cuts.
All of our InfoCentres are now equipped with hearing loop technology to help those guests with hearing accessibility needs. Hearing Loop technology was donated to The Calgary Airport Authority by the Canadian Hard of Hearing Association.
Aira is a service that connects individuals who are blind or partially sighted to trained agents who video conference in through the Aira app to help the user navigate the environment.
Download the App. For questions, concerns or comments, contact Aira on their website or through their toll-free line at 1-800-835-1934.
In P1: Several stalls are available in short term parking. In long term parking accessible stalls are available on levels 2 and 4. They are located in parkade adjacent to the north and south elevators. Accessible stalls are available in the Overheight parking lot.
In P2: Four accessible stalls are available in P2 short term. In long term accessible stalls are available on levels 3 to 6, close to the west elevator.
Regular washrooms are located beside large, private accessible washrooms with lower dispensers, grab bars and space to move around the room. These washrooms are available to adults requiring assistance as well as parents travelling with small children. Dedicated stalls are equipped with an emergency help button.
Read a book, meditate, do some yoga or just find a moment of peace before you get on the plane in YYC's Quiet Space near Gate A24, equipped with cozy loungers and seating, as well as courtesy yoga equipment to stretch and relax before your journey.
Accessible seating is available throughout the terminal.
Dedicated accessible lanes for individuals with special needs along with special inspection processes are available at each checkpoint. Individuals travelling with a service dog and a companion are permitted to exit the secure area to use the pet relief areas, and return using an expedited queue. Furthermore, visual fire alarms are located throughout the terminal to indicate emergency situations.
We use bright and contrasting colours with large fonts both in English and French to assist in navigation throughout the airport.
YYC offers accessibility services from departures drop-off zones to check-in for departing guests or from the InfoCentre to vehicle pick-up for departing guests. Airlines offer accessibility services from check-in to gate and gate to baggage carousel.
All vehicles and YYC LINK stations are wheelchair accessible.
YYC is proud to offer the Hidden Disabilities Sunflower program to support individuals with hidden disabilities. The Sunflower discreetly indicates to staff and those around them that the wearer may require a little extra time or support as they make their way through YYC.
What is a hidden (invisible) disability?
Hidden disabilities are those that are not immediately obvious to an onlooker. There are many different types of hidden disabilities – from learning difficulties and chronic or mental health conditions, to mobility, speech, cognitive, hearing, or visual impairments.
Where to pick up your Sunflower items
Sunflower lanyards, pins, and/or ID cards can be picked up at Information, located on the Arrivals level beside Door 9. Sunflower items are free of charge and yours to keep.
Guests can also opt to have their Sunflower lanyard mailed to them by filling out the Accessible Support Request Form above. Please note that you must submit this form a minimum of 14 days prior to your flight to receive your items in time.
Hidden Disabilities Sunflower
The Hidden Disabilities Sunflower is a globally recognized tool that provides individuals with discreet Sunflower branded items, including lanyards, wristbands, pins, and ID cards, to subtly alert staff that they may need additional assistance or time.
The Hidden Disabilities Sunflower does not expedite security screening, rather it helps staff to recognize individuals who need additional support as you make your way through YYC.
Since the Sunflower was established in the UK in 2016, it has been adopted globally by organisations to support their colleagues and customers. The Sunflower is recognised across a broad range of sectors - ranging from retail, financial services, transport including over 200 airports, travel and tourism, education as well as healthcare, emergency service and entertainment.
Learn more about the Hidden Disabilities Sunflower.
The Calgary Airport Authority is committed to becoming a barrier-free, inclusive airport for people of all ages and abilities and to ensure that every guest can fully participate in and enjoy the airport experience.
The purpose of the YYC Accessibility Plan is to outline the strategic direction YYC aims to take to enhance accessibility at YYC Calgary International Airport (YYC) and to prevent and remove barriers that may impact people with disabilities. This plan will cover the period beginning June 1, 2023, until June 1, 2026. An updated accessibility plan will be published every three years in order to reflect current efforts being directed to improving accessibility at YYC.
Accessibility Plan 2023-2026
Plan d'accessibilité 2023-2026
Any person who would like to provide us with feedback so that we can continually work on bettering the airport experience by preventing and removing barriers to access is welcome to submit their comments as directed below.
Manager, Passenger Experience and Programs
Terminal Operations Department
The Calgary Airport Authority
Mailing Address: 2000 Airport Road NE, Calgary, AB T2E 6W5
Any person who would like to provide us with feedback so that we can continually work on bettering the airport experience by preventing and removing barriers to access is welcome to submit their comments and complaints as directed below.
Phone: 403-735-1200 (between 8:00 a.m. and 4:00 p.m. Monday to Friday)
Mailing Address: 2000 Airport Road NE, Calgary, AB T2E 6W5
Accessibility Complaint Resolution Process
e: infocentre@yyct: 403 735 1234SRV Canada VRS© Calgary Airport Authority - All rights reserved
e: infocentre@yyc | t: 403 735 1234 | SRV Canada VRS | © Calgary Airport Authority - All rights reserved